IT Administrator / Help Desk Level 2

Job Description

Technical Operations Level 2 is a key member of the IT and Cloud divisions of Brinkster in Phoenix, AZ and must possess a strong commitment to high-quality customer service and solid work ethic. This role provides value to Brinkster through proper management of Brinkster customers and infrastructure services. Customer Satisfaction is the main goal of Level 2 IT Operations. Having the ability to follow, document, and maintain standard procedures will help drive efficiencies to maximize profit for the company. The candidate must be an experienced technologist with a proven track record of hands-on experience. Brinkster is in an aggressive growth mode which requires work at a faster-than-average pace. This is an opportunity to be challenged every day working with a variety of customers, devices and environments.

Salary

$25,000-$30,000 and benefits, based on qualifications and experience

Responsibilities

• Primarily responsible for customer interaction and management of infrastructure services
• Answers inbound customer requests
• Assist with maintenance of customer service SLAs
• Work with senior level admins to determine and resolve high level problems
• Management of production infrastructure hardware/software and related technologies
• Identify & troubleshoot server configuration and/or performance irregularities
• Develop procedures to respond to these irregularities in a timely manner
• Ensure infrastructure is properly monitored
• Infrastructure alerts are addressed in a timely and thorough manner
• Oversee the execution and completion of assigned tasks
• Document and improve existing processes

Position Requirements

• Minimum of 2 years of hands-on experience
• Network experience preferred
• Proven track record identifying and championing appropriate new technologies
• Strong knowledge and experience in server, network and applications, and problem resolution
• Proficient with managing and prioritizing multiple projects
• Strong communications skills and ability to impart information about technology and Brinkster services to prospects and clients
• Advanced troubleshooting skills of familiar and unfamiliar technologies alike
• May troubleshoot unfamiliar products through vendor or online documentation
• Innovative and able to think out of the box
• Excellent written and verbal communication skills including interpersonal / customer service skills
• Superior analytical and problem-solving abilities with keen attention to detail
• Exceptionally self-motivated and directed with ability to set and manage priorities judiciously
• Reports to a supervisor

Technologies

• Web services, DNS, FTP, DHCP, IIS, Apache
• Networking (Cisco, Radware, TCP/IP)
• Hypervisor (VMWare/KVM/XEN/Hyper-V)
• Email (MS Exchange, Zimbra, Postfix, Cloudmark)
• Firewall (Microsoft, IPTables, Cisco ASA, HA pair configurations)
• Microsoft Server, Linux, Ubuntu, RedHat, SaaS and IaaS technologies (OpenStack)
• Backup tools, image builds and server recovery
• Technical Certificate (MCP/MCITP, CCNA/CCNP, RHCSA)

Work Conditions

• 24x7 inbound call environment supporting and troubleshooting systems managed by Brinkster
• Day, Evening, Weekend, Overnight schedules available
• Working extended hours to meet deadlines, when needed
• Sitting for extended periods of time
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices

How To Apply