Management Services

One of the most powerful services we offer to our customers is the ability to leverage our IT experts. Brinkster has over a decade of experience managing complex server environments; our engineers are among the best in the industry. We partner with you to fill the gaps in your ability to manage the services we provide. To do this we offer three different levels of IT Management: Fully Managed, Essentially Managed and Self-Managed.

Fully Managed

Our top-of-the-line managed offering takes you almost entirely out of the mix as we manage everything from the physical servers and network systems to the operating systems, databases, and web servers. With Fully Managed Solutions you are responsible for managing any web, custom, or industry specific applications. This service also comes with base system monitoring to ensure your systems are always up and running.

Essentially Managed

Our Essentially Managed Solution is designed to offer comprehensive server management that gives you access to a server management tool. This solution allows you to focus on your applications while we manage the core operating system. This service also comes with base system monitoring to ensure your systems are always up and running.

Self-Managed

With our Self-Managed option your team manages the servers, but we still manage the network and hardware. This option allows you to focus on running your applications and managing your server without having to worry about hardware or network issues.

MANAGEMENT & SUPPORT COMPARISON

A one-size-fits-all approach to dedicated server management doesn’t work. Finding the right level of management for your dedicated server is vital in its ability to run smoothly and operate efficiently. We’ve created three levels of management that enable you to find the perfect solution to fit your needs.
100% Network Uptime SLA
24x7x365 Phone, Email & Live Chat Support
Fully Managed Network Infrastructure
Fully Managed Hardware
Level 3 Technicians Available 24x7x365
Personal Account Executive
Base System Restore
Core Operating System Updates & Patches
Full Web Server Support including Apache (Linux)
Base System Monitoring
Control Panel Updates and Patches
Fully Managed Firewall
Full Control Panel Support
Free External & Internal Migrations*
Fully Managed VPN
Fully Customizable Operating System
Installation and Full Support of Core Software Package
Security Enhancements
Virus and Spam Protection
Advanced Protocol Monitoring (HTTP, HTTPS, FTP, etc.)
Best Effort Third Party Application Support
30 Minute Intial Response Time Guarantee
*Free external migrations are limited to two hours of migration time.
Fully Managed customers receive a maximum of four hours per month of support (level 1, 2 or 3).