Management Services
One of the most powerful services we offer to our customers is the ability to leverage our IT experts. Brinkster has over a decade of experience managing complex server environments; our engineers are among the best in the industry. We partner with you to fill the gaps in your ability to manage the services we provide. To do this we offer three different levels of IT Management: Fully Managed, Essentially Managed and Self-Managed.
Fully Managed
Our top-of-the-line managed offering takes you almost entirely out of the mix as we manage everything from the physical servers and network systems to the operating systems, databases, and web servers. With Fully Managed Solutions you are responsible for managing any web, custom, or industry specific applications. This service also comes with base system monitoring to ensure your systems are always up and running.
Essentially Managed
Our Essentially Managed Solution is designed to offer comprehensive server management that gives you access to a server management tool. This solution allows you to focus on your applications while we manage the core operating system. This service also comes with base system monitoring to ensure your systems are always up and running.
Self-Managed
With our Self-Managed option your team manages the servers, but we still manage the network and hardware. This option allows you to focus on running your applications and managing your server without having to worry about hardware or network issues.
MANAGEMENT & SUPPORT COMPARISON
A one-size-fits-all approach to dedicated server management doesn’t work. Finding the right level of management for your dedicated server is vital in its ability to run smoothly and operate efficiently. We’ve created three levels of management that enable you to find the perfect solution to fit your needs.
|
|
|
|
|
|
|
| 100% Network Uptime SLA |
|
|
|
|
|
|
| 24x7x365 Phone, Email & Live Chat Support |
|
|
|
| Fully Managed Network Infrastructure |
|
|
|
| Fully Managed Hardware |
|
|
|
| Level 3 Technicians Available 24x7x365 |
|
|
|
| Personal Account Executive |
|
|
|
| Base System Restore |
|
|
|
| Core Operating System Updates & Patches |
|
|
|
| Full Web Server Support including Apache (Linux) |
|
|
|
| Base System Monitoring |
|
|
|
| Control Panel Updates and Patches |
|
|
|
| Fully Managed Firewall |
|
|
|
| Full Control Panel Support |
|
|
|
| Free External & Internal Migrations* |
|
|
|
| Fully Managed VPN |
|
|
|
| Fully Customizable Operating System |
|
|
|
| Installation and Full Support of Core Software Package |
|
|
|
| Security Enhancements |
|
|
|
| Virus and Spam Protection |
|
|
|
| Advanced Protocol Monitoring (HTTP, HTTPS, FTP, etc.) |
|
|
|
| Best Effort Third Party Application Support |
|
|
|
| 30 Minute Intial Response Time Guarantee |
|
|
|
|
*Free external migrations are limited to two hours of migration time.
Fully Managed customers receive a maximum of four hours per month of support (level 1, 2 or 3).
|