VMWare Zimbra -
Unified Communications
Feature-rich integrated experience for end users, accessible directly from the inbox on any device, anytime
- Click-to-Call: One-click dial for numbers in Zimbra Web Client; bridges the call to customizable numbers (home, desk or mobile)
- Visual Voicemail: Integrated access to voicemails in the Zimbra Web Client, inline playback, pause, delete, forward, download, restore and call back numbers; delete, read, and unread are synchronized across phone devices
- Instant Messaging (IM) and Presence: Click-to-chat from hover over contact card of any address; rich presence displayed from anywhere in the inbox; launch IM using desktop chat clients with Click-to-IM
- Call Record History*: View missed, placed and received calls in the Zimbra Web Client; initiate call backs from the numbers in the record history
- Web Conferencing*: Complete integration available with Cisco WebEx; users can manage, launch, and join meetings. Add WebEx details to calendar
Simplified IT administration and management
- Easily configure and manage user access and policies through the Zimbra Web-based administration console accessible anywhere, anytime
- Set up user preferences in three easy steps with integrated authentication and provisioning
- Standards based framework enables Zimbra to easily integrate with existing UC deployments
- Out-of-the-box integrations with Cisco and Mitel
- Extensive support for custom UC integrations through the Zimbra SDK
- Broad UC Partner Network that offers freedom of choice for UC solutions
Flexible and extensible framework for UC integrations
- UC features can be delivered by either client side integrations or server side integrations
- The client side enables faster IT implementation and extensibility using the Zimlet framework (Javascript & web services) that proxies directly to the UC server for features
- The server side is Java-based and enables tighter integration and enhanced user experience with the features delivered to web client by the ZCS Server
- Open source code and documentation available for custom UC integrations
- Flexible implementation options enable IT to balance TCO and UC needs and extend as business needs evolve