At Brinkster we are passionate about two things: hosting and our customers.
Our goal is to provide you with the highest quality hosting experience and the best available support. A trend in technology companies today is to outsource support departments and other key positions. At Brinkster our support team is made up of Brinkster employees who really care about our customers. An outsourced support company's main client is not the end customer, it is the company they are providing the support for. At Brinkster, our main client and concern is you, the end customer - and our Radical Support team is here to prove it!

RADICAL SUPPORT TEAM VALUES

Kindness
There are few things worse when you have a problem than when you contact a support department and get a rude and unsympathetic person.

• We promise that we will be receptive to whatever you describe as the problem or concern.

Accuracy
With the right answers you can get your issue or question solved quickly.

• We promise to provide you with the right answer the first time, to the best of our ability.

Speed
With the many different ways to contact us we try to make it as easy and quick for you to get the answer you are looking for. We know your time is valuable and that is why we have worked hard to make our average wait time in live chat to be less than two minutes.*

• We promise to get to you as soon as possible and quickly provide you with the answer you need.

RADICAL SUPPORT TEAM MEMBERS

Each member of our team is highly trained and many have industry certifications. They come from a wide variety of backgrounds, bringing to the table a unique skill set, all a part of the effort to provide you with the highest quality support experience.

The broader Radical Support Team at Brinkster is the whole company, from the CEO to the Systems Administrators. We all work together to ensure that your experience at Brinkster surpasses your expectations.